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WebEOC FAQs

Some of the most commonly asked questions about WebEOC are listed below. If your question isn’t answered here, please don’t hesitate to contact us via email at nheoc@dos.nh.gov or via phone at 603-271-2231.

 

How do I get the most recent version of the WebEOC User Guide?

The most up-to-date version of the NH WebEOC User Guide is always available online at the HSEM Website and Resource Center. Link to HSEM Website: http://www.nh.gov/safety/divisions/hsem/.

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How do I reset my WebEOC password?

Users can have their WebEOC password reset by selecting the ‘Forgot Username/Password?’ link on the bottom of the login screen. This is an automated process that utilizes the email address entered when the account was created or updated by the user.

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How do I schedule WebEOC training?

HSEM hosts monthly WebEOC Trainings at the State Emergency Operations Center in Concord. Most training sessions are held on the second Thursday of every month. To register for a course, visit the list of available courses here.
If you would like to train an entire agency or multiple users, contact your local HSEM Field Representative to discuss hosting training at your agency.

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What do I do if I forgot my WebEOC Username?

Usernames are assigned by the Homeland Security & Emergency Management staff. Most usernames follow a common structure: lastname.firstname – some accounts will have a number added to the end if their are multiple users with the same name. For more information, please contact HSEM at nheoc@dos.nh.gov.

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Can my agency/department share one WebEOC account?

For security reasons, accounts are only issued to individual users. If a user is known to be sharing log-in information with someone else, the account is deactivated for security purposes. Any individual that has a need to access WebEOC can be given an account. For more information, please contact HSEM at nheoc@dos.nh.gov.

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