Value of Mentoring

Posted by Heather Barto on April 15th, 2019

Program Advancement with Continuous Process Improvement

The Bureau of Quality Assurance and Improvement (BQAI) manages several critical components within the NH Department of Health and Human Services. Jill Fournier (photo above), a Lean Black Belt, a Quality Assurance Nurse has been with the Department of Health and Human Services for over 20 years. Jill has been offering “Lean learning bits” since her 2015 graduation of the Lean Black Belt from the NH Bureau of Education and Training. She began slowly introducing Lean principles to the BQAI in 2015 and now routinely provides training, mentoring, and coaching as her colleagues evolve with their skills.

Trainings are provided during staff meetings with a short formal presentation followed by an interactive activity to reinforce learning. To date, approximately 20 staff have been trained in Lean 101, A-3 System Thinking, the 5 Whys, and Plan Do Study Act (PDSA) cycles. Jill has received positive feedback from numerous staff and plans to continue promoting Lean thinking in a variety of ways. Jill shares “It has made a tremendous difference in our Bureau by helping to standardize processes; reduce cycle times in data collection and data utilization; and improve data integrity.”

                                                       

Mary Fields, Michele Harlan, and                                                                      Susan Knight, Patrick McGowan,

Paul Lakevicius work through an exercise                                                        and Jen Batchelder complete a round of

for the PDSA cycle                                                                                                  the PDSA including documentation

 

To learn more from Jill about mentoring application and program development contact her directly at Jill.Fournier@dhhs.nh.gov

For more information about Lean in NH visit http://lean.nh.gov/

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