Dartmouth-Hitchcock Value Institute Offers Conference

Health Care Quality Conference: Tools and Takeaways for Your Journey

Saturday, May 4, 2019

7 am to 4:30 pm

Auditorium H, Dartmouth-Hitchcock Medical Center

Register here

Use this special promo code to save $100 on registration: QCNHLN-100

Description:

Whether your team or organization is just beginning to implement quality improvement projects or you’ve been engaged in such work for years, this conference promises to offer tools and techniques that can be beneficial no matter where you are in your journey to improve quality.

Yellow Belt training is also available pre-conference on May 2-3 at a discounted price.

Keynote speakers and their topics include:

  • Robert Shumsky, PhD, Professor of Operations Management; Faculty Co-Director, Master of Health Care Delivery Science Program, Tuck School of Business at Dartmouth Patient Flow
  • Paul Batalden, MD, Active Emeritus Professor, The Dartmouth Institute; Active Emeritus Professor of Pediatrics and Active Emeritus Professor of Community and Family Medicine, Geisel School of Medicine at Dartmouth Co-Production of Health Care

Other topics include: 

  • 5S Visual Management & Continuous Survey Readiness
  • Community and Critical Access Hospitals: Supporting Quality Improvement Work
  • Strategy Deployment
  • High Reliability Principles
  • Standard Work
  • Lab Lean Journey
  • Tools and Takeaways Q & A Session

To learn more and to register by April 22, visit: https://www.dartmouth-hitchcock.org/classes_events/eventdetail/55656960467

Process Improvement Work with Case Management

Question: What do Public Health and HIV Case Management Work Have in Common?
Answer: Process.

Process impacts all of each and every day. Both good and bad processes affects our home and work lives. Whether it’s waiting in line at the grocery store, making an online purchase, completing a job application, reviewing a grant, or selecting your favorite lottery ticket at the corner store. Improvements can be made to just about any process, including an application for enrollment process.

The NH Ryan White CARE Program has been leading process improvement efforts under leadership of Lean Black Belt student Melissa Richards, Quality Care Coordinator. Melissa is supported by her supervisor, Sarah McPhee, Lean Green Belt to roll out trainings and engagement with stakeholders. Melissa shares, “The value of Lean and engagement with our stakeholders is exciting and rewarding. When we first rolled out Lean, we worked with our contracted AIDS Service Organizations (ASOs) to improve the process of submitting documentation for enrollment in the NH CARE Program. This improvement led to increased satisfaction for both the Case Managers at the ASOs and for the staff at the NH CARE Program. With buy-in from the success of the first project, additional trainings have been conducted. Momentum at this ASO has helped to create further readiness among others and has enabled the NH CARE Program to begin the next iteration of teaching process improvement. By improving the knowledge of Lean and quality improvement at our ASOs, our clients will benefit from smoother processes and improved health outcomes. We are absolutely thrilled.”

The benefits of the improved work flow are being seen at the agency level, within the program, and for clients. The use of the Plan Do Check Act cycles have been pivotal for pulling out lessons learned that later inform adjustments to the process.

Congratulations to Melissa and team members on their investments with process improvement!