Building the Lean Bench at NH Lottery Commission

At  the New Hampshire Lottery Commission, not only are we building the Lean bench by adding 2 Green Belts and 12 Yellow Belts, we are also piloting our own grassroots mentoring program for supervisors.  The NH Bureau of Education and Training is a great partner in training and it’s up to us as an agency to follow up with discussions about what we’ve learned and how to put what we’ve learned into practice.

 Facilitator and mentor of the group, Edie Chiasson, who also serves as the NH Lottery Commission’s Lean Coordinator notes, “In addition to my role as a mentor for Lean initiatives and lifelong learning, I have a responsibility to help prepare the next generation for the challenges they will encounter. It is a critical component of succession planning for any organization.”

 Program participant, Travis Emerson states, “The S.T.A.R. program has allowed us an opportunity to collaborate, sharing ideas and best practices across departmental boundaries. We are learning from each other which improves our performance as leaders and supervisors.”

 The mentoring program is titled S.T.A.R. (Supervisors That Are Resources).  Our pilot group (see photo) meets weekly, with a strict time limit of 30 minutes, to explore various topics.  If more than 30 minutes is needed to discuss a topic, it is continued at the next meeting. Topics can come from a BET training session (from Lean, CPM, CPS, Foundations of Supervision, etc.), from a book (any Lean, Management, or Leadership book), or current challenge (morale, motivation, inspiration, etc.).  To date the group has explored:  Team dynamics – The Five Dysfunctions of a Team, Employee appreciation and inclusion – How to be a Dream Manager, Emotional Intelligence – The Five Components of Emotional Intelligence at Work, Leaders paying it forward – Step Up and Lead; Puzzles – How to approach putting pieces together; Managing Up – Managing is not just one way; and Leaders are responsible for outcomes – Extreme Ownership.  

 The program is an immediate success with participants learning from each other. Inevitably, everyone leaves the meetings feeling inspired and eager to get back to work with their teams. It sets a positive tone for the day!

 

Pictured left to right: Travis Emerson – Lean Green Belt; Edie Chiasson – Lean Black Belt/mentor, Tonya Walsh – Lean Yellow Belt, Carmela Nolin – Lean Yellow Belt, Tiffani McIntosh – Lean Green Belt

Congratulations to the NH Lottery Commission on their Lean advancement!

Elliot Health System’s Lean Journey Shared with State of NH Lean Network

On Friday, December 14, 2018 the State of NH Lean Quarterly Network Meeting was held in Concord, New Hampshire at the NH Fire Academy.

The meeting’s theme was “Lean, Culture, Leadership Support; How Do They Work Together?“.

Special guest speakers Alastair Howie, Meagan Smart, and Jess Caron walked the attendees through the Elliot Health Systems interactive Lean transformation journey.

Angela Linke, Lean Black Belt, NH Department of Transportation’s Lean Coordinator and Lean Executive Committee’s Network Coordinator shares “A number of regular attendees of the Lean Network Meetings asked that we schedule a presentation from a group who has embraced Lean in their organization. Having heard a presentation from Elliott Health System about their Lean journey, we realized that they’d be a perfect fit to present their Lean culture to the group. They did a great job showing us where they are in their journey and how they got there. Thank you Alastair and your team!”.

A3 systematic order of thinking exercise led by the Elliot Health System Process Improvement Team

Networking among Lean Coordinators                Tom Lencki of the NH State Police and Angela Linke from the NH Department of Transportation

For more information visit the State of New Hampshire’s Lean webpage at: http://lean.nh.gov/