Process Improvement and Leadership

25 Leadership Behaviors

15 pages of information that is useful for any agency looking to explore culture changes with process improvement.

Great read!

Six Phases of Process Improvement

UNH has a great resource which shows the six phases of process improvement.  You can review this resource at the link below:


State of Wisconsin Metrics Overview

We are all interested in metrics when it comes to our Lean work.  Feel free to review Wisconsin’s Annual Report to see what they accomplished in 2017.

WI Lean Government Program – FY17 Annual Report – Final (Revised)

Here is a link to the high level overview for FY17 and FY16 as well for comparison.