Operational excellence

Sample of operational excellence in government. Connects to Lean work nicely.


Free webinar from GBMP (10-17-2017 3pm)

“Tea Time with The Toast Dude Webinar” Gemba Guidelines with GBMP’s Bruce Hamilton

Tuesday, October 17, 2017 – 3:00 PM – 3:45 PM

Register: https://zoom.us/webinar/register/89a55608a66d7cb934538d7d4481ef37

​Going to the “Gemba,” the place where the work is done, has become a popular practice for many top managers. But why do we go? What are we looking for? How can we promote and support kaizen through these visits to the floor? ​

Focusing on both the social and technical aspects of operational excellence, Bruce’s Gemba Guidelines provide a simple PDCA cycle for managers that will prepare them to unlock the brilliance of their team members and create a system and culture of initiative and accountability.

One-Stop Shopping for State Services On Its Way

Few steps and fewer trips to the state agency.

Many states are moving into online forms for transactions with state agencies like the DMV, Health and Human Services and even Revenue.

In New Hampshire, we are doing it too.

A recent symposium was held in Austin, TX.  Check out the story on many of the exciting things that are being done here: One-Stop Shopping for State Services On Its Way