2019 Lean Black Belt Project Highlight: Lean for Leadership Collaborative

2019 Black Belt Capstone Project Highlight: Lean for Leaders Collaborative

Part 1 of a 3 Part Series

Photo: 2019 Lean Black Belt Candidates; Colin Capelle, State Procurement Card Administrator and  Suzy Easterling-Wood, Director of Utilization Management at NH Hampshire Hospital

As part of course work, the NH Bureau of Education and Training’s (BET)Lean Black Belt program requires a capstone project. The scope and purpose of a Lean Black Belt Capstone Project is to engage candidates in advancing the practice of Lean within their organizations or at a statewide level. At the end of the program year, candidates have a deliverable product demonstrating knowledge of the core foundations of Lean and as a Lean practitioner, demonstrating knowledge of how to engage in fostering a robust Lean culture.

As students of BET’s Class of 2019 Lean Black Belt program, Colin Capelle and Suzy Easterling-Wood set out to develop a project that provides a holistic, comprehensive overview of Lean culture, and emphasizes Lean tools easily accessible by leadership. Colin and Suzy designed a structured approach to educate leaders for the framework of a Lean culture.  This Capstone Project work places particular emphasis on the importance of clarifying roles for leaders, managers, employees, and facilitators. The Lean for Leaders Collaborative identifies those components essential to advancing Lean project work such as the importance of a holistic flow of communication and the practical application of Lean tools to advance the workforce towards a Kaizen event or other process improvement work.

An important element with Project Capstone work and any process improvement work is to review the current state. Colin and Suzy’s Capstone Project completed a formalized review of the Lean for Leaders curriculum in it’s previous state. They found accessibility points and delivery inefficiencies. The new and improved Lean for Leaders can be provided at a weekly team management meeting or a working lunch. Additionally, the Lean for Leaders practical application  adds value to programs as it can brought on site where “the work gets done”. To promote sustainability of a Lean culture within the State workforce, the session provides the opportunity for participants to share constructive feedback regarding the evolution of Lean awareness, how helpful the Lean for Leaders Collaborative session was by engaging in a practical application of a Plan Do Check Act cycle.

The goal of this project is to highlight Lean and relevant process improvement tools to use for practical application in the workplace. In alignment with the strategic plan for the Lean Executive Committee, the primary goal is to promote the use of Lean tools, methods and solutions at all agency levels.

Want to learn more? Join us for the next installment of Lean for Leaders Collaborative. We will find out more about Colin and Suzy’s roll out of the program, data collection efforts, and the statewide impact of their work!

Graduate Studies and NH Lean Credits

Edith Chiasson, Lean Black Belt, is a 2019 MPA Graduate Candidate for the UNH Carsey School of Public Policy Master of Public Administration program.  She earned her Lean Black Belt certification through the State of New Hampshire’s Bureau of Education and Training in 2016 and is a member of the State of NH Lean Executive Committee.

Edie shares, “The study of Lean adds value to public service initiatives by acquiring effective process improvement tools complementing the leadership, program evaluation, budgets, planning, personnel, collective bargaining, and policy analysis tools offered as part of the University of New Hampshire’s Master of Public Administration program. Lean management techniques align with public policy implementation, using innovative process improvement to support purpose-filled missions and value-driven cultures. Lean methods and tools are carefully designed to reduce process challenges and improve customer service at every level in our government.”

Edie is currently employed as the Audit Supervisor at the NH Lottery Commission and is using Lean approaches as a system of evaluating effectiveness and efficiency in current policy and procedures to uphold reasonable administrative costs to support and advance the agency’s mission. Edie has also provided leadership and Lean Coordinator support to initiate a pilot mentoring program, onboard newly trained facilitators, and more.

For more on how Edie has integrated Lean into everyday work, contact her directly at Edith.Chiasson@lottery.nh.gov or 603-271-7151.

Congratulations Edie on your upcoming academic achievement and for being a constant champion of continuous process improvement!

Local Lean Publication with Kate McGovern, MPA, Ph.D.

The Public-Sector Journey to Lean written by former New Hampshire Bureau of Education and Trainings (BET) professor, Kate McGovern offers a walk through the many contributions made to process improvement efforts. The book details vignettes and in-depth perspectives on the unique work of government.

Kate McGovern, MPA, Ph.D., Trainer, Professor

The book celebrates the accomplishments and challenges of New Hampshire’s Lean work. Kate’s book walks readers through the tough fight of muda (waste) in times of muri (overburden). The story affirms the creativity and diligence of our Lean practitioners, documenting multiple countermeasures to muri, and the innovations on the New Hampshire approach.

Heather Barto’s innovative Lean Wrap-Around Services Model for the Department of Health and Human Services is discussed, as well as the leadership provided in Department of Safety by Commissioner John Barthelmes, Colonel Chris Wagner, Roberta Witham and Sgt. Tom Lencki, and the camaraderie and commitment of those serving in the Lean Executive Committee (LEC).

While crediting remarkable accomplishments of Lean practitioners, the book urges action by elected and administrative officials. A public policy parable is used to illustrate the challenges in New Hampshire, while Vermont’s program is described as an exemplar.

The story closes with a series of recommendations designed to bring the initiative to the strategic level. The book is dedicated to Sam McKeeman who provided the hands-on Lean training model for the New Hampshire BET. Graduates of Sam’s training formed the core of New Hampshire’s movement for continuous improvement in public service, whereby there today much growth still happening.

Kate will be providing a presentation and signing copies of “Public-Sector Journey to Lean” at BET’s Coffee & Conversation on Wednesday March 20, 2019. A 20% discount code is offered towards the purchase Public-Sector Journey to Lean.

For more information on New Hampshire’s Lean efforts visit http://lean.nh.gov.

Dartmouth-Hitchcock Value Institute Offers Conference

Health Care Quality Conference: Tools and Takeaways for Your Journey

Saturday, May 4, 2019

7 am to 4:30 pm

Auditorium H, Dartmouth-Hitchcock Medical Center

Register here

Use this special promo code to save $100 on registration: QCNHLN-100

Description:

Whether your team or organization is just beginning to implement quality improvement projects or you’ve been engaged in such work for years, this conference promises to offer tools and techniques that can be beneficial no matter where you are in your journey to improve quality.

Yellow Belt training is also available pre-conference on May 2-3 at a discounted price.

Keynote speakers and their topics include:

  • Robert Shumsky, PhD, Professor of Operations Management; Faculty Co-Director, Master of Health Care Delivery Science Program, Tuck School of Business at Dartmouth Patient Flow
  • Paul Batalden, MD, Active Emeritus Professor, The Dartmouth Institute; Active Emeritus Professor of Pediatrics and Active Emeritus Professor of Community and Family Medicine, Geisel School of Medicine at Dartmouth Co-Production of Health Care

Other topics include: 

  • 5S Visual Management & Continuous Survey Readiness
  • Community and Critical Access Hospitals: Supporting Quality Improvement Work
  • Strategy Deployment
  • High Reliability Principles
  • Standard Work
  • Lab Lean Journey
  • Tools and Takeaways Q & A Session

To learn more and to register by April 22, visit: https://www.dartmouth-hitchcock.org/classes_events/eventdetail/55656960467

Building the Lean Bench at NH Lottery Commission

At  the New Hampshire Lottery Commission, not only are we building the Lean bench by adding 2 Green Belts and 12 Yellow Belts, we are also piloting our own grassroots mentoring program for supervisors.  The NH Bureau of Education and Training is a great partner in training and it’s up to us as an agency to follow up with discussions about what we’ve learned and how to put what we’ve learned into practice.

 Facilitator and mentor of the group, Edie Chiasson, who also serves as the NH Lottery Commission’s Lean Coordinator notes, “In addition to my role as a mentor for Lean initiatives and lifelong learning, I have a responsibility to help prepare the next generation for the challenges they will encounter. It is a critical component of succession planning for any organization.”

 Program participant, Travis Emerson states, “The S.T.A.R. program has allowed us an opportunity to collaborate, sharing ideas and best practices across departmental boundaries. We are learning from each other which improves our performance as leaders and supervisors.”

 The mentoring program is titled S.T.A.R. (Supervisors That Are Resources).  Our pilot group (see photo) meets weekly, with a strict time limit of 30 minutes, to explore various topics.  If more than 30 minutes is needed to discuss a topic, it is continued at the next meeting. Topics can come from a BET training session (from Lean, CPM, CPS, Foundations of Supervision, etc.), from a book (any Lean, Management, or Leadership book), or current challenge (morale, motivation, inspiration, etc.).  To date the group has explored:  Team dynamics – The Five Dysfunctions of a Team, Employee appreciation and inclusion – How to be a Dream Manager, Emotional Intelligence – The Five Components of Emotional Intelligence at Work, Leaders paying it forward – Step Up and Lead; Puzzles – How to approach putting pieces together; Managing Up – Managing is not just one way; and Leaders are responsible for outcomes – Extreme Ownership.  

 The program is an immediate success with participants learning from each other. Inevitably, everyone leaves the meetings feeling inspired and eager to get back to work with their teams. It sets a positive tone for the day!

 

Pictured left to right: Travis Emerson – Lean Green Belt; Edie Chiasson – Lean Black Belt/mentor, Tonya Walsh – Lean Yellow Belt, Carmela Nolin – Lean Yellow Belt, Tiffani McIntosh – Lean Green Belt

Congratulations to the NH Lottery Commission on their Lean advancement!

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