Value of Mentoring

Posted by Heather Barto on April 15th, 2019

Program Advancement with Continuous Process Improvement

The Bureau of Quality Assurance and Improvement (BQAI) manages several critical components within the NH Department of Health and Human Services. Jill Fournier (photo above), a Lean Black Belt, a Quality Assurance Nurse has been with the Department of Health and Human Services for over 20 years. Jill has been offering “Lean learning bits” since her 2015 graduation of the Lean Black Belt from the NH Bureau of Education and Training. She began slowly introducing Lean principles to the BQAI in 2015 and now routinely provides training, mentoring, and coaching as her colleagues evolve with their skills.

Trainings are provided during staff meetings with a short formal presentation followed by an interactive activity to reinforce learning. To date, approximately 20 staff have been trained in Lean 101, A-3 System Thinking, the 5 Whys, and Plan Do Study Act (PDSA) cycles. Jill has received positive feedback from numerous staff and plans to continue promoting Lean thinking in a variety of ways. Jill shares “It has made a tremendous difference in our Bureau by helping to standardize processes; reduce cycle times in data collection and data utilization; and improve data integrity.”

                                                       

Mary Fields, Michele Harlan, and                                                                      Susan Knight, Patrick McGowan,

Paul Lakevicius work through an exercise                                                        and Jen Batchelder complete a round of

for the PDSA cycle                                                                                                  the PDSA including documentation

 

To learn more from Jill about mentoring application and program development contact her directly at Jill.Fournier@dhhs.nh.gov

For more information about Lean in NH visit http://lean.nh.gov/

Graduate Studies and NH Lean Credits

Posted by Heather Barto on April 1st, 2019

Edith Chiasson, Lean Black Belt, is a 2019 MPA Graduate Candidate for the UNH Carsey School of Public Policy Master of Public Administration program.  She earned her Lean Black Belt certification through the State of New Hampshire’s Bureau of Education and Training in 2016 and is a member of the State of NH Lean Executive Committee.

Edie shares, “The study of Lean adds value to public service initiatives by acquiring effective process improvement tools complementing the leadership, program evaluation, budgets, planning, personnel, collective bargaining, and policy analysis tools offered as part of the University of New Hampshire’s Master of Public Administration program. Lean management techniques align with public policy implementation, using innovative process improvement to support purpose-filled missions and value-driven cultures. Lean methods and tools are carefully designed to reduce process challenges and improve customer service at every level in our government.”

Edie is currently employed as the Audit Supervisor at the NH Lottery Commission and is using Lean approaches as a system of evaluating effectiveness and efficiency in current policy and procedures to uphold reasonable administrative costs to support and advance the agency’s mission. Edie has also provided leadership and Lean Coordinator support to initiate a pilot mentoring program, onboard newly trained facilitators, and more.

For more on how Edie has integrated Lean into everyday work, contact her directly at Edith.Chiasson@lottery.nh.gov or 603-271-7151.

Congratulations Edie on your upcoming academic achievement and for being a constant champion of continuous process improvement!

Lean Week at NHDES: April 1-5, 2019!

Posted by NHDES on March 15th, 2019

The New Hampshire Department of Environmental Services (NHDES) is hosting an exciting Lean Week from April 1st – April 5th.

In addition to these activities described below, we are holding a 5S contest, to see who can make his or her desk the cleanest, neatest and most organized. This winner of this contest gets a gift certification to Tucker’s Restaurant.

To see a more detailed description of the fun-filled activities, check out Lean Week Presentation Summaries, under “Hot Topics.”

Contact Dan Hrobak, NHDES Lean Coordinator, to learn more and register for the 5S competition.

Check out the NHDES Lean Webpage for more information about NHDES and Lean.

Local Lean Publication with Kate McGovern, MPA, Ph.D.

Posted by Heather Barto on March 4th, 2019

The Public-Sector Journey to Lean written by former New Hampshire Bureau of Education and Trainings (BET) professor, Kate McGovern offers a walk through the many contributions made to process improvement efforts. The book details vignettes and in-depth perspectives on the unique work of government.

Kate McGovern, MPA, Ph.D., Trainer, Professor

The book celebrates the accomplishments and challenges of New Hampshire’s Lean work. Kate’s book walks readers through the tough fight of muda (waste) in times of muri (overburden). The story affirms the creativity and diligence of our Lean practitioners, documenting multiple countermeasures to muri, and the innovations on the New Hampshire approach.

Heather Barto’s innovative Lean Wrap-Around Services Model for the Department of Health and Human Services is discussed, as well as the leadership provided in Department of Safety by Commissioner John Barthelmes, Colonel Chris Wagner, Roberta Witham and Sgt. Tom Lencki, and the camaraderie and commitment of those serving in the Lean Executive Committee (LEC).

While crediting remarkable accomplishments of Lean practitioners, the book urges action by elected and administrative officials. A public policy parable is used to illustrate the challenges in New Hampshire, while Vermont’s program is described as an exemplar.

The story closes with a series of recommendations designed to bring the initiative to the strategic level. The book is dedicated to Sam McKeeman who provided the hands-on Lean training model for the New Hampshire BET. Graduates of Sam’s training formed the core of New Hampshire’s movement for continuous improvement in public service, whereby there today much growth still happening.

Kate will be providing a presentation and signing copies of “Public-Sector Journey to Lean” at BET’s Coffee & Conversation on Wednesday March 20, 2019. A 20% discount code is offered towards the purchase Public-Sector Journey to Lean.

For more information on New Hampshire’s Lean efforts visit http://lean.nh.gov.

Dartmouth-Hitchcock Value Institute Offers Conference

Posted by Heather Barto on February 15th, 2019

Health Care Quality Conference: Tools and Takeaways for Your Journey

Saturday, May 4, 2019

7 am to 4:30 pm

Auditorium H, Dartmouth-Hitchcock Medical Center

Register here

Use this special promo code to save $100 on registration: QCNHLN-100

Description:

Whether your team or organization is just beginning to implement quality improvement projects or you’ve been engaged in such work for years, this conference promises to offer tools and techniques that can be beneficial no matter where you are in your journey to improve quality.

Yellow Belt training is also available pre-conference on May 2-3 at a discounted price.

Keynote speakers and their topics include:

  • Robert Shumsky, PhD, Professor of Operations Management; Faculty Co-Director, Master of Health Care Delivery Science Program, Tuck School of Business at Dartmouth Patient Flow
  • Paul Batalden, MD, Active Emeritus Professor, The Dartmouth Institute; Active Emeritus Professor of Pediatrics and Active Emeritus Professor of Community and Family Medicine, Geisel School of Medicine at Dartmouth Co-Production of Health Care

Other topics include: 

  • 5S Visual Management & Continuous Survey Readiness
  • Community and Critical Access Hospitals: Supporting Quality Improvement Work
  • Strategy Deployment
  • High Reliability Principles
  • Standard Work
  • Lab Lean Journey
  • Tools and Takeaways Q & A Session

To learn more and to register by April 22, visit: https://www.dartmouth-hitchcock.org/classes_events/eventdetail/55656960467

Next Page →